Langenhagen,
18
September
2018
|
09:06
Europe/Amsterdam

Finding the needle in the digital haystack – accelerating workflows with Enterprise Search

Summary

Today’s businesses are awash with data – with a potentially limitless supply of information and insight always seemingly within reach. Yet as the volume of data grows, the challenge of locating what you need when you need it – particularly across multiple applications and discrete data silos – is only increasing. Only 24% of companies feel they provide their users with basic search functionalities, with 44% admitting these are poor or not available.[1] The answer to this situation is smart search software. Solutions which enable advanced search within existing data archives without the need to move files, are becoming a key asset for process efficiency. Konica Minolta manages to combine the convenience and simplicity of consumer search engines with all the power, control and security of an enterprise solution.

                                                             
Businesses are experiencing an exponential increase in data. Two thirds of organisations are facing a 66% increase in inbound documents alone.[2] Despite the immense promise of big data solutions, the reality is that faced with this data deluge, the majority of businesses are still struggling to swim rather than learning to master fishing. 66% of large companies feel that their document-related processes could be improved. This challenge is even felt in small and medium sized businesses with more than 50% feeling a need to improve processes.[3]

Knowledge workers in particular are now spending ever more time trying to find specific information, wasting resource on searches as well as incurring the opportunity costs that face businesses that are slow to react. What seems like an unavoidable irritation aggregates to a significant and costly problem. Where on average it takes 18 minutes[4] to search for an individual document, employees overall can spend 9.3 hours per week[5] searching for information. That big picture view is astonishing, but it is important to consider that searches often involve trying to locate information from multiple applications, in multiple formats – including images of scanned paper documents – and across different digital archives. And one can’t assume that a search will result in success: research indicates that 7.5% of documents will get lost.[6]

While digitisation marks an important milestone towards becoming a true data-driven organisation, there is a real need to unlock the value of digital archives by adding searchability. Indeed, 56% of organisations are looking to automate manual processes while adding document classification that will improve searchability.[7]They also rate searchability – at 34% – as the second most important challenge in the setup of Information Management, right after wide access possibilities at 41%.[8]
                                                                                                       

Marcel Cobussen, Business Development and Product Marketing Manager, International Marketing Division, Konica Minolta Business Solutions Europe
As a document management solution provider we know exactly how critical it is to have full control over your information. In our private lives we often have the luxury of having smart devices at hand that allow us to quickly search for any type of information we need. However, when we come back to the office, this type of intuitive search is often not available and finding information proves challenging. Konica Minolta’s Enterprise Search solutions bring this consumer experience into the business arena, so that users are able to find relevant information within seconds without switching applications rather than needing to conduct arduous searches across multiple systems.
Marcel Cobussen, Business Development and Product Marketing Manager, International Marketing Division, Konica Minolta Business Solutions Europe

Implementing efficient Enterprise Search with Konica Minolta

“When setting up an Enterprise Search solution for a customer, we take a holistic view that places their needs and infrastructure at the centre of everything we do,” explains Cobussen. When working with customers to implement Enterprise Search, Konica Minolta’s consultants prioritise their needs and current data environments as overriding considerations. Cobussen adds that “even if they have a silo structure, our customers are able to keep their established systems and archive. This is hugely valuable, as being able to build on their existing data archive infrastructure is a significant advantage to organisations seeking to implement a search solution. In other words, we keep the data where it is and make it effortless to find it.”

 

Taming your data with Konica Minolta Enterprise Search

Konica Minolta provides a variety of powerful Enterprise Search solutions. One of them is dokoni FIND. Providing a single point of access across all applications, the comprehensive Enterprise Content Management module is a smart search engine that indexes all available data and files, abstracting content from disparate data silos and capturing everything within a secure Universal Index.

Special data migration or transfer processes are not necessary, and the solution also offers automatic conversion of content. By enabling universal data access, all data silos (including external data archives) are rapidly searchable from a single screen without the need to switch between programs. This solution comes built in to the application, which has been created to comply with whatever security scheme companies already have
in place. Users can access only the content they are authorised to see.

 

Customer voices: Grönlund Services Oy

With over 130 cleaning and support services, Grönlund Services Oy is a professional cleaning company that has been serving customers in Finland for over 25 years. With its wide variety of customers and numerous mobile employees that are constantly on the move, finding documents fast is an essential business process. Despite this, Grönlund’s employee faced significant difficulty finding documents if they did not know the exact file name.

The company sought to integrate metadata and full text search into their Enterprise Search. On evaluating the available solutions, Konica Minolta’s dokoni Find was found to best meet Grönlund’s needs.

In line with its customer-centric approach, Konica Minolta initially conducted a comprehensive mapping of the client environment, and tested a range of implementation methods for the centralised search function. The implementation of dokoni FIND delivered fast, easy to use search across the organisation.

We have dokoni Find in frequent use on an everyday basis and we are very happy with the result.
Tiina Holopainen, Managing Director Grönlund Services Oy, Finland

Customer voices: SSP AG

SSP AG was established in 1977. The company consists of over 120 architects, engineers and industry experts at its offices in Bochum and Karlsruhe who all share the common goal of integrated planning. This is why they formed a successful partnership with Konica Minolta in the area of application programs – more specifically on enterprise search. The company handles a broad variety of documents in different formats on a daily basis, so keeping them organised, easy to access and find is central to the business success of the company.

 

We were looking for a tool that would be able to support the existing structures and work processes of our quality management without making too many changes. At first we were not able to find such a solution until we started the project with Konica Minolta. Their dokoni FIND solution enables us to perform fast, complex searches, as all our existing files are in the program index. With dokoni FIND, our employees can search across all programs directly through one interface to get not only faster results, but which can also be better processed.
Sebastian Krewerth, IT Administrator, SSP

The decisive advantage of Enterprise Search

As the proliferation of enterprise data accelerates, the ability to have information quickly at hand irrespective of where it is or where the end user is, is providing businesses with a decisive advantage. This is particularly true as working patterns evolve to demand greater levels of flexibility and mobility. “With Konica Minolta Enterprise Search solutions, this way of working becomes not only a possibility but a reality for our customers. We are constantly working on solutions for the future, today,” Cobussen concludes.

Enterprise Search is already a critical tool in unlocking the value of businesses’ data. With innovations that include cognitive search, graph search and ever more sophisticated machine learning techniques, Konica Minolta is continuing to provide its customers with even greater advantage.

[1] Comspec Consulting & Konica Minolta, Improving and automating business operations through information management – a benchmarking survey, 2018

[2] Info Trends, Capture and Workflow trends in Europe, 2016

[3] AIIM, Paperfree – are we there yet?, 2016

[4] Square 9, 2016

[5] UTRconf, http://utrconf.com/top-3-reasons-why-we-spend-so-much-time-searching-for-information/

[6] http://ecopapyrus.com/, 2017

[7] AIIM, Paperfree – are we there yet?, 2016

[8] Comspec Consulting & Konica Minolta, Improving and automating business operations through information management – a benchmarking survey, 2018

Boilerplate

About Konica Minolta Business Solutions Europe

Konica Minolta Business Solutions Europe GmbH, based in Langenhagen, Germany, is a wholly owned subsidiary of Konica Minolta Inc., Tokyo, Japan. Konica Minolta enables its clients to champion the digital era: with its unique imaging expertise and data processing capabilities, Konica Minolta creates relevant solutions for its customers and solves issues faced by society. As a provider of comprehensive IT services, Konica Minolta delivers consultancy and services to optimise business processes with workflow automation and implements solutions in the field of IT infrastructure and IT security as well as cloud environments. Konica Minolta was awarded the prestigious “Buyers Lab PaceSetter award for Smart Workplace Vision” from Keypoint Intelligence” as the only vendor in its industry thanks to its forward-looking vision of the future of work and investment in innovative technology. Being a strong partner for the production and industrial printing market, Konica Minolta offers business consulting, state-of-the-art technology and software and, in 2017, was the production printing market leader for the tenth consecutive year in Europe, Central Asia, the Middle East and Africa (InfoSource). The hardware portfolio covers light and mid production as well as industrial printing machines. Konica Minolta Marketing Services provides value added services that intelligently link print and digital marketing in an effective and efficient way. In the healthcare sector, Konica Minolta drives digitalisation of clinical workflows and offers a broad range of next-level diagnostic solutions. Through its Business Innovation Centre in London and four R&D laboratories in Europe, Konica Minolta brings innovation forward by collaborating with its customers as well as academic, industrial and entrepreneurial partners. Konica Minolta Business Solutions Europe is represented by subsidiaries and distributors in more than 80 countries in Europe, Central Asia, the Middle East and Africa. With almost 9,900 employees (as of April 2018), Konica Minolta Europe earned net sales of over EUR 2.37 billion in financial year 2017/18. 

For more information, please visit http://newsroom.konicaminolta.eu/ and follow Konica Minolta on Facebook, YouTube and Twitter @KonicaMinoltaEU.

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