Konica Minolta wins BLI PaceSetter award for Outstanding Serviceability
Konica Minolta Business Solutions is named the winner of the Buyers Lab (BLI) PaceSetter award for Outstanding Serviceability 2018–2019. The accolade was awarded by Keypoint Intelligence, a leading independent analyst for the digital imaging industry. It is based on comprehensive research to determine the OEM with “the best-designed tools, programs and training to enhance the serviceability of its devices”. The combination of “smart service with smart technology” and innovations in service offerings and training identified Konica Minolta as being a leader in the field.
In conducting the Buyers Lab report, analysts from Keypoint Intelligence evaluated Konica Minolta’s company vision, in-field support, environmental considerations, tools and training provided to service technicians, as well as device design.
The analysts noted that the company’s leadership in serviceability was achieved through Konica Minolta’s “Shift Left” strategy, which mitigates downtime by either enabling end users to troubleshoot device issues themselves or use remote technology to correct any problems. This includes assisting customers via a comprehensive suite of measures that combine remote and in-person technician support, training programs and materials and support for third party tools. This offering has been further enhanced with an innovative Augmented Reality solution.
We are honoured to be named the leader in this vital area, as customer-centricity and uncompromising service quality are embedded in our DNA. Our goal is to create innovative products, solutions and services that accelerate our clients’ workflows and empower their businesses. Konica Minolta’s ability to continuously service at the highest level is one of the pillars on which our customers rely to position their businesses in first place and stay there, too.
Inefficient service or support can translate to dollars lost, which is why this is becoming a key differentiator in the industry. To keep pace with today’s 24/7 business world, companies cannot afford to have MFPs down for long. They are seeking vendors that can handle any issues that arise, or even better: prevent these issues from occurring at all.
About Konica Minolta Business Solutions Europe
Konica Minolta Business Solutions Europe GmbH, based in Langenhagen, Germany, is a wholly owned subsidiary of Konica Minolta Inc., Tokyo, Japan. Konica Minolta enables its clients to champion the digital era: with its unique imaging expertise and data processing capabilities, Konica Minolta creates relevant solutions for its customers and solves issues faced by society. As a provider of comprehensive IT services, Konica Minolta delivers consultancy and services to optimise business processes with workflow automation and implements solutions in the field of IT infrastructure and IT security as well as cloud environments. Konica Minolta was awarded the prestigious “Buyers Lab PaceSetter award for Smart Workplace Vision” from Keypoint Intelligence” as the only vendor in its industry thanks to its forward-looking vision of the future of work and investment in innovative technology. Being a strong partner for the production and industrial printing market, Konica Minolta offers business consulting, state-of-the-art technology and software and, in 2017, was the production printing market leader for the tenth consecutive year in Europe, Central Asia, the Middle East and Africa (InfoSource). The hardware portfolio covers light and mid production as well as industrial printing machines. Konica Minolta Marketing Services provides value added services that intelligently link print and digital marketing in an effective and efficient way. In the healthcare sector, Konica Minolta drives digitalisation of clinical workflows and offers a broad range of next-level diagnostic solutions. Through its Business Innovation Centre in London and four R&D laboratories in Europe, Konica Minolta brings innovation forward by collaborating with its customers as well as academic, industrial and entrepreneurial partners. Konica Minolta Business Solutions Europe is represented by subsidiaries and distributors in more than 80 countries in Europe, Central Asia, the Middle East and Africa. With almost 9,900 employees (as of April 2018), Konica Minolta Europe earned net sales of over EUR 2.37 billion in financial year 2017/18.
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