Remote by default: Konica Minolta introduces upgrades and new components for its comprehensive remote services
Konica Minolta has announced the availability of its next generation Remote Support that will be introduced to Konica Minolta clients successively over the next few months. Listening intensively to the demands of its clients, the company, winner of the BLI PaceSetter Award for Serviceability and Support 2020-2021 in Western Europe, has upgraded its value delivery to the next level by fully utilizing their proprietary remote technologies, platforms, infrastructure and related services.
Pursuing a customer-centric approach, Konica Minolta always focuses on the needs of its users for its products and services. This also goes for solving issues and providing support. The IT specialist empowers its customers to help them solve problems quicker and more efficiently by using innovative tools, training methods and remote support.
With many decades of experience in managing more than 730,000 of its multifunctional products remotely through CS Remote Care, Konica Minolta is enriching the remote services by utilizing its “Konica Minolta Gateway”, securely connecting the different technologies into the Konica Minolta backend in its own European data centre.
In times of Covid-19 a limited physical contact is becoming a necessity to protect our clients and our employees. Our technology offers so many opportunities to deliver services remotely. We expect that companies all over the world will find new ways of working even after the pandemic where this instant and fast support accessibility will show its true power and we are happy to support their business and new digital workplace environment.
“One of the introduced technologies is our Remote Service Platform, which allows remote firmware updates by attended as well as unattended access. Our multifunction products combine multiple input, output and communication features which we are constantly evolving. Connected Systems to our Remote Service platform will receive these value additions through the next update automatically. Managing high IT security standards is also one of our focus points, up-to-date products are ensured to receive vulnerability fixes and data protection.”
Konica Minolta has recently introduced many innovations to the market that support remote services of any kind – from Remote Desktop Support, over our production printing virtual showroom and online product trainings via our free i-Training platform to its enhanced video/audio support remote assistant, AIRe Link. AIRe Link enables companies to identify or solve problems on their print devices themselves while being supported by Konica Minolta remotely. More than 1,000 on-site customer visits were saved across Europe during the first four months of internal pilot usage.
“We are looking forward to rolling ‘Konica Minolta Gateway’ out to our existing customer base as well as to implementing it as a standard with new clients”, Ziemann concludes. “Our strategy of empowering our customers for self-help while maintaining our customer focus with remote counselling and online trainings has proven to be the right approach and this is just the next logical step.”
For more information on remote monitoring management, please read here.
About Konica Minolta Business Solutions Europe
Konica Minolta Business Solutions Europe GmbH, based in Langenhagen, Germany, is a wholly owned subsidiary of Konica Minolta Inc., Tokyo, Japan. Konica Minolta enables its clients to champion the digital era: with its unique imaging expertise and data processing capabilities, Konica Minolta creates relevant solutions for its customers and solves issues faced by society. As a provider of comprehensive IT services, Konica Minolta delivers consultancy and services to optimise business processes with workflow automation. The company further offers its customers solutions and managed services in the field of IT infrastructure and IT security as well as cloud environments. With regard to its office printing solutions, "IDC MarketScape: Worldwide Print Transformation 2020 Vendor Assessment" stated that Konica Minolta is "recognised globally as a leader in print transformation". As a strong partner for the professional printing market, Konica Minolta offers business consulting, state-of-the-art technology and software and has established itself as the production printing market leader for more than a decade in Europe (InfoSource). Its Business Innovation Centre in London and four R & D laboratories in Europe enable Konica Minolta to bring innovation forward by collaborating with its customers as well as academic, industrial and entrepreneurial partners. For its innovative service approach that complements their devices perfectly, Konica Minolta was awarded the prestigious ‘"Buyers Lab PaceSetter Award for Serviceability and Support 2020/2021" by Keypoint Intelligence. Konica Minolta Business Solutions Europe is represented by subsidiaries and distributors in more than 80 countries in Europe, Central Asia, the Middle East and Africa. With approximately 10,000 employees (as of April 2020), Konica Minolta Europe earned net sales of over 2.34 billion in financial year 2019/2020.
For more information, please visit http://newsroom.konicaminolta.eu/ and follow Konica Minolta on Facebook, YouTube and Twitter @KonicaMinoltaEU.
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